Responsibilities
It is the responsibility of Sealum Industries to supply a well designed and quality built cylinder that confirms to the standards as stated in this catalog.
It is the responsibility of our customers who has a thorough knowledge of the application in which the cylinder will be used, to choose the correct model series of cylinder and to specify the size of cylinder and the mountings to suit the application, and to ensure that the oil is clean and within proper temperature specifications.
Warranty
Sealum Industries Ltd. guarantees its hydraulic cylinders for a period of twelve months from the date of shipment against defects in workmanship only. Our obligation, subject to confirmation of the warranty claim by our inspection department, is limited to the repair or replacement of the product. Our products are not warranted expressly or by implication for any specific purpose notwithstanding any disclosure to us of the use to which the product is to be put. The sale of our product under any other warranty or guarantee expressed or implied is not authorized by the company. Any information given in this catalog is meant to be for reference only and is subject to change without notice.
Shipping
We ship accross Canada and the United States, as well as other locations around the world. We will ship orders collect on the customer's courier of choice, and the level of service they choose. We can consult together to determine the best options. For international shipments, there are border brokerage and customs considerations.
Delivery
Our normal delivery for a hydraulic cylinder is two to three weeks. This may vary depending on our workload and any special features requested which may require additional engineering or manufacturing time. The actual delivery date will be confirmed at the time of order.
Terms
Our normal terms are net thirty days (NET 30) from the date of shipping. Any variations must be approved at the time of order.
Returned Goods
No returned goods will be accepted by Sealum without an RGA Number (Returned Goods Authorization). All goods must be returned freight prepaid. This will allow us to handle returns in a prompt and efficient manner. All returned goods are subject to a 20% restocking fee. Any custom built products are non-returnable and are subject to a cancellation fee once manufacturing has started.